We will use the term eTextbook throughout the Help Desk for consistency.
eTextbooks are digital versions of print textbooks, enhanced with features such as high-speed search and electronic note-taking. Some are downloadable, some are viewed /read through your browser.
These eTextbooks contain the same content as a print textbook. Many students find it easier to use an eTextbook rather than carry a print book, others still prefer print - it's all about having choices.
If an eTextbook is available for the title you are looking for, the option to add it to the cart appears. You choose the length of your subscription (on books you read online) depending on how long you need the book. If you choose anything other than Lifetime Access, you will only have access to the book for the amount of time specified. If the book is one that is downloaded, you have unlimited access.
You are emailed information on how to access your eTextbook as soon as your order has processed in our system. After placing your order, your digital product will be added to your My Account Digital Bookshelf within 24 hours.
Due to copyright restrictions, the eTextbooks we offer can only be accessed in the United States, its territories and military bases, and Canada.
To be considered for a refund, your digital purchase must meet all of the following criteria:
- You purchased your eTextbook/Courseware within the last 2 weeks.
- You have not viewed or printed more than 20% of your eTextbook.
- Your eTextbook must be in online mode (cannot be in offline mode).
- If you ordered Courseware, there are NO REFUNDS after the access code is revealed regardless of the date purchased or if the code has been used.
For more information, please read our eTextbook return policy.
Common Error Message
"We're sorry, but an error occurred during the VitalSource redemption process. Please try accessing your ebook again in a few minutes. If the problem persists, Contact Us."
--Likely there is an issue with connecting your eTextbook/Courseware with your account for an unknown reason. If it does not resolve in a few moments, please Contact Us via chat, email, or phone for a resolution.
If you have access to your eTextbook, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.
I forgot my Apple ID or Password.
To recover your Apple ID or Password, please go to: https://iforgot.apple.com/password/verify/appleid or please contact their support team at 1-800-275-2273.
Can iBooks be viewed on multiple devices? Or do I need to buy a separate copy for the iPad and the home computer?
Yes, iBooks can be viewed on multiple devices, if and only if they’re logged into the same account. For example, an iBook can be viewed on any apple device provided the devices are both linked with the same Apple ID. If you have multiple student’s with separate ID’s, they will both need individual access codes. iBooks will not work at all on your PC or Android device. Please contact their support team at 1-800-275-2273.
My iBook stopped downloading half way through, what do I do now?
The reason your ibook stopped downloading is because there was an interruption in your wifi signal. Try downloading the book again by clicking on the purchased tab in the iBooks app and clicking on the cloud icon next to the book. Alternatively you can download the book to iTunes on your computer and sync iBooks with your computer. Please contact their support team at 1-800-275-2273.
How do I re-download ibooks to my new ipad?
To transfer iBooks to a new device, you need to first log in to the iBooks app. On the top left of the screen you'll see "Store" click on that to be brought to the iBooks store. On the bottom right corner of the screen you'll see a button labeled "Purchased", click on that to view all iBooks currently linked with your account. From that screen, you'll be able to download all iBooks currently linked with your Apple ID. To download, click on the cloud icon. If you are still having issues please call Apple Tech support at Please contact their support team at 1-800-275-2273.
Can I view ibooks on my computer?
Apple iBooks are compatible with iPods, iPhones, iPads, and Mac Computers operating on OS X Mavericks or later. iBooks will not work on a PC or android devices.
The ebook is not downloading or my iBook file is corrupted.
If you already redeemed your code or purchased your ibook, go to the App Store or iBook Store and click on "Purchased" at the bottom of the screen. Select the items that you would like to download. If the file is corrupted, there is a technical issue with Apple's servers. Please contact their support team at 1-800-275-2273.
Why are my iBooks no longer available or removed from my iBooks App?
Whenever Apple does an update to the iPad, something seems to go wrong with downloaded apps or products. Sometimes your iBook will need to be downloaded again from your purchase history. You DO NOT need to buy it again. Simply, go to the App Store or iBook Store and click on "Purchased" at the bottom of the screen. Select the items that you would like to download. Occasionally, Apple will lose their distribution license for a particular item or app. If you have not already redeemed your code, your code will become invalid. If you have already redeemed and downloaded your product, Apple reserves the right to remove it, but will likely allow you to continue using it. Please contact their support team at 1-800-275-2273. Due to Apple restrictions, you will have to contact Apple directly for support, unless you give us your Apple ID user credentials to assist with your support.
Why can't I get help on Apple Products?
eCampus can not offer support for Apple products. Apple products are in a closed system and Apple will not allow eCampus to support it products. We are able to distribute access codes, but unfortunately we can only offer superficial support related to basic troubleshooting.
I'm getting an Access Restricted error when trying to access my ebooks
This error is occurring due to restriction settings on your iPad, to disable them follow these instructions: Go to Settings->General->Restrictions, then either turn restrictions "Off" or scroll down to Websites, and then on Websites, enter shelfit.com under "Allow Websites".
My iPad goes into sleep mode during the download and it fails.
This is a very common issue due to a default setting on iPads. To disable your iPad's automatic sleep mode, please open the Settings App, click on General, and then click on Auto-Lock. Set the timer to Never for the download. The download should then continue without the iPad screen turning itself off. You may choose to turn it back on after the download, if you choose. If the icon does not appear in your iBooks App, you may have to go to your App Store, click on "Purchased" on the bottom menu tab, find the item you were attempting to download, then click on the icon to complete the download.
Why has my iBook code already been used?
For iBooks, it is not uncommon that the code did redeem on your account, but failed to complete the download process. Apple often returns the message that your code is already redeemed. Go to your "Purchased" items at the bottom menu bar of your App store. Then find the product that you are attempting to download. Click on the product icon to complete the download process. If you have verified that the access code has not been redeemed on your account, please contact us via chat, email or a phone call.
My.HRW, ThinkCentral, Classzone, Download Center
General Information for Holt Mcdougal Online (my.hrw.com)
Go to http://my.hrw.com and sign in with the login credentials provided
When I log into Mcdougal Online (my.hrw.com) what do I do?
For some Holt McDougal Online students, My Subscriptions is the home page. Here, you can access your textbooks and perform other functions.
1) Welcome - Your account User Name displays under Welcome at the top of the pane. Make sure that your user name appears here and that another student is not logged in.
2) Register a Key Code - You can add another program or product by entering a Holt Key Code and clicking Submit. Your teacher will provide information if this is necessary.
3) Support and Other Information – Technical Support Information - You can call the number listed during support hours. – Click Web Support to open the customer care website – Click Email Support to send an email to customer support – Click Product Information to open the Holt McDougal Product website. – Click WebChecker to run a browser compatibility check for application plug-ins.
4)My Subscriptions - Your learning content is displayed, including online textbooks. Links may include: – Go to the Online Textbook - View the textbook and other resources related to the textbook. If your instructional program is modular, you will have links to each module. – Online Essay Scoring - Open a website with tools for evaluating your writing and preparing for standardized tests. – View Assignments - Click to view a list of online assignments. In some cases, you work directly with online tests or activities here. To start an assignment or test, click Begin Test/Assignment. – View Progress Report - View your scores for tests and other assignments
How can I reset my Holt Mcdougal Online (my.hrw.com) password?
Make sure you’ve turned off your Caps Lock key and try again. Please contact us to have out Implementation team reset you password.
How do I navigate the Holt McDougal Online (my.hrw.com) dashboard?
For some Holt McDougal Online students, the Dashboard is the home page that opens when you log in, where you can manage your resources, assignments, and progress reports.
1) My Progress Reports - You can view your assignment scores for the last four weeks. – The assignments are sorted from the most recent completion date. – Click the arrow to see more details about the assignment.
2) My Resources - You can view the resources allocated to you. – To view any resource, click its icon. The resource opens in a new window or tab. – To view resources for another program, select the program from the drop-down list.
3) My Assignments - Your active assignments appear, sorted by due date. – Click Start to begin an assignment. – Click Resume to continue with an assignment that you have started, –= Click Details to view more information about the assignment. – Click Notes to view the teacher's notes for the assignment.
How do I download the HMH eTextbooks App for the Download Center ebooks?
Access step-by-step instructions for using HMH Download Center as well as links to frequently accessed tasks, quick reference guides, and other user-assistance materials.